The SOFTSWISS Managed Services Anti-Fraud Team announced Friday it has improved its professional grade by completing the training course “Social Responsibility, Communication and Motivating Behaviour Change” by GamCare. The certification enhances to upgrading service level and “highlights the team’s commitment to work in line with the principles of social responsibility,” the company stated.
This training provided the Anti-Fraud Team with upskilling their communication to adopt a more proactive approach when it comes to dealing with gambling-related harm, as well as escalated safer gambling issues, the company explains.
Responsible Gambling specialists, Shift Leads of the First Line Support and VIP managers took part in the training. “SOFTSWISS Managed Services specialists will now be able to solve more complex challenges,” stated SOFTSWISS.
The Anti-Fraud Support is one of six SOFTSWISS Managed Services, a multi-function department responsible for B2C client support services for online casino and sports betting brands. According to the company, its specialists have reached breakthrough results: during Q1 the Anti-Fraud Team solved 75+ major complaints regarding suspicious activity in online casinos. The overall sum saved throughout this period exceeded EUR 2.8 million.
Anastasia Vyshinskaia, Head of SOFTSWISS Managed Services, said: “Our team is always striving to improve their knowledge and put it into practice right away. The course by GamCare is not an exception: the Anti-Fraud team learned how to deal with clients’ enquiries on gambling-related issues and risks as well as how to build communication based on people’s behaviour”.
“We aim for perfection in our service, and we care about our clients because security and expertise are at the core of the service we offer at SOFTSWISS,” she concluded.